We’re proud of every product we make and we believe that once you try, you’ll fall in love with Bridlewood too. However, we also recognize that not every product will work for every customer, so we do offer a return and exchange policy, with certain conditions as set out below.

We offer returns within 30 days of original purchase with a receipt or proof of purchase. Unfortunately, we don’t accept returns after 30 days. To be eligible for a return, your item must be unused, unopened and in the same condition that you received it.

To return your product, you can either visit our store in Orangeville or mail your product to 450 Richardson Rd Unit 5 Orangeville, ON L9W 4W8. Please note that shipping costs are non-refundable. You will also be responsible for paying for return shipping costs. If returning an order over $50, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item. 

Once your returned item is received and inspected, we will email to notify you that we have received it and let you know whether your refund is approved. If your return is approved, then your refund will be processed and a credit will automatically be applied to your original method of payment within a prescribed amount of days.  

We only offer exchanges for items that are defective or damaged. If you require an exchange, send us an email at info@bridlewoodsoaps.com and we’ll provide you with instructions for next steps. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If your order is damaged during shipping, please send us a description of the damage with photo proof. We will then launch an investigation with the shipper and a new package will be delivered to replace the damaged items.