FREQUENTLY ASKED QUESTIONS
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Can I get advice on which products are right for me?
Yes, of course! We’re always happy to answer your questions about our products, offer advice based on your personal needs or even create a custom-tailored skincare routine for you. Contact us to learn more today.
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Do you offer customizable gifts?
Yes! We offer customizable gift ideas for everyone in your life and for any occasion, whether it’s a major milestone, party favours or any occasion in between. Please check out our Gift page for more ideas.
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Do you offer wholesale?
Yes, we love partnering with local stores across Canada! We have a wide range of products that will compliment ANY store and we are happy to work with you to come up with the best options for both you and your clientele. Please visit our Wholesale page and connect with us at info@bridlewoodsoaps.com for more info.
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Can I change an order after it has been placed?
As soon as your order is placed, we start preparing it right away. This unfortunately means we are unable to make any changes or modifications to an order after it has been placed and confirmed. Please feel free to contact us with any questions you might have and we will do our best to help.
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What methods of payment do you accept?
We accept all major credit cards including MasterCard, Visa and American Express. We also offer payment through PayPal.
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What currency will I be charged in?
You will be charged in Canadian dollars (as we are based in Canada), however your local currency exchange rate will be applied by your credit card company when the payment is processed.
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Can I send my order as a gift?
Yes! We are happy to add a short, handwritten gift note to any order. Look out for the ‘add a note’ option when placing your order.
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What are my shipping and delivery options?
All of our products can either picked up in person at our store in Orangeville or shipped within Canada and the USA. No international shipping is available at this time.
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How long will it take for my product to arrive?
Shipping timeframes are approx. 1- 8 business days, depending on the carrier used and location of delivery.
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What methods of shipping do you use?
We use Canada Post and UPS as carriers. Please note that UPS will not deliver to P.O. boxes.
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How much are shipping costs?
Canadian Shipping:
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Free standard shipping for order over CAD$50 (before tax)
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Standard (approx. 4-8 business days): Approx. $10
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Express (approx. 1-4 business days): Approx. $15 (discounted rate for orders above $50, please see exact costing upon check-out)
US Shipping:
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Free standard shipping for order over CAD$75 (before tax)
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Do you offer returns or exchanges?
We’re proud of every product we make and we believe that once you try, you’ll fall in love with Bridlewood too. However, we also recognize that not every product will work for every customer, so we do offer a return and exchange policy, with certain conditions as set out below.
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What is your return policy?
We offer returns within 30 days of original purchase with a receipt or proof of purchase. Unfortunately, we don’t accept returns after 30 days. To be eligible for a return, your item must be unused, unopened and in the same condition that you received it.
To return your product, you can either visit our store in Orangeville or mail your product to 450 Richardson Rd Unit 5 Orangeville, ON L9W 4W8. Please note that shipping costs are non-refundable. You will also be responsible for paying for return shipping costs. If returning an order over $50, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Once your returned item is received and inspected, we will email to notify you that we have received it and let you know whether your refund is approved. If your return is approved, then your refund will be processed and a credit will automatically be applied to your original method of payment within a prescribed amount of days.
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What is your exchange policy?
We only offer exchanges for items that are defective or damaged. If you require an exchange, send us an email at info@bridlewoodsoaps.com and we’ll provide you with instructions for next steps. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
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What happens if my product is damaged during shipping?
If your order is damaged during shipping, please send us a description of the damage with photo proof. We will then launch an investigation with the shipper and a new package will be delivered to replace the damaged items.
Can’t find the answer you are looking for? Have any follow-up questions? We want to hear from you! Contact us by phone, via email or in person at our store in Orangeville.